• Configure customer service workflow using simple, structured if-then rules

• Consistent format for configuring both customer routing and back-office task processing

• Supporting multi-step processes such as medical treatment, or taking a customer application through a number of approval stages

• Supporting conditional workflow, based on customer and case information

• Integration with Cubu interaction management, to keep customers informed during processing of their application or case

• Integration with Cubu queue management, to ensure front- and back-office workflow is synchronized

 

And, Cubu has many more features and options, making it one of the most advanced solutions on the market. To find out more: